What is Respondus LockDown Browser/Respondus Monitor? Quick Start Guide for Students in Canvas

Respondus LockDown Browser is a locked browser for use with quizzes in Canvas. It prevents you from printing, copying, going to another URL, or accessing other applications during an assessment. If a quiz requires that LockDown Browser be used, you will not be able to take the quiz with a standard web browser. LockDown Browser should only be used for taking Canvas quizzes. It should not be used in other areas of Canvas. 

Video Introduction to Respondus LockDown Browser for Students

Contents

Beginning a Quiz

Taking a Test that Requires You to Use a Webcam

Test-taking Tips using Lockdown Browser & Respondus Monitor

How can I view Respondus LockDown Browser quiz feedback? 

Beginning a Quiz

1. Close all programs, unless one is used to connect you to the Internet.
2. Log into Canvas with a regular browser, select the course, and navigate to the quiz.
3. If LockDown Browser has not previously been installed, you will be prompted to download and install the browser. 
4. Return to the quiz and open it to launch LockDown Browser.
5. If prompted to close a blocked program (e.g. screen capture, instant messaging), choose Yes. 
   Note: Once a test has been started with Respondus LockDown Browser, you cannot exit until the test has been submitted for grading.

Taking a Test that Requires You to Use a Webcam

If you are required to use Respondus LockDown Browser with Respondus Monitor, you will need to take your test with a webcam. This will record you during your online, nonproctored exam. The webcam feature is what is referred to as “Respondus Monitor.” Your computer must have a functioning webcam and microphone. A broadband connection is also required. If a quiz requires the use of Respondus Monitor, follow the steps in the previous section, "Beginning a Quiz." Once you have completed those steps, the startup sequence for the webcam begins.

1. You will first need to review and agree to the Terms of Use.
2. The Webcam Check will confirm that your webcam and microphone are working properly.
3. You will need to have a valid ID to show.
4. You will also need to scan your testing environment and do a facial recognition check. 
5. The remaining steps of the Startup Sequence will depend on the settings chosen by your instructor. Follow the instructions and note your progress along the left side of the screen.
6. Click this link if you encounter a problem to view the Respondus help articles.
7. Still having issues, put in a technical tcket to Respondus, navigate to Respondus Support.

The quiz will begin after the startup sequence is complete. You cannot exit LockDown Browser until the quiz is submitted for grading.

Problems?

If you have problems downloading, installing, or taking an assessment with Respondus LockDown Browser, contact your instructor or the St. Petersburg College Technical Support Center.

Test-taking Tips using Lockdown Browser & Respondus Monitor

Here are a few tips to improve less-than-perfect internet connections when taking online exams.

• Always take a practice quiz that requires the use of LockDown Browser and Respondus
  Monitor before taking a graded exam. (Your instructor can provide this, so if
  you don’t see one, ask for it!)
• Use the Help Center in the browser itself to test your connection before starting an
  exam.
  
• Use the standalone Startup-Sequence to test all the pre-exam steps: respondus.com/webcamcheck
• Make sure you are always using the current version of the browser (open the browser
  and click (i) to update).
  
• If you have an inconsistent or unreliable internet connection, here are some additional
  steps to take:
  • If possible, plug an Ethernet cable into the computer to ensure the best possible
    network connection/speed. (Don’t have an Ethernet port? It may be worthwhile to
    purchase an Ethernet to USB cable.)
  • If an Ethernet connection is not possible, move as close to the wifi router as possible.
  • When using wifi, avoid networks that have heavy traffic, such as libraries, bookstores
    and cafes.
  • Shut down (or put in “airplane mode”) all other devices, such as smartphones and
    tablets, if they are using the same wifi network.
  • If using shared WiFi, request that others using the same network (such as family members or roommates) not engage in bandwidth-heavy activities, such as streaming video (Netflix), playing games, etc.
• Shut down all other applications on your computer other than LockDown Browser, even if they're just running in the background. 
  This will help reduce the bandwidth being used by other applications running in the
  background. You may want to restart your computer. 
• Avoid repeated saving of questions. A request is sent to your learning system every
  time a question is saved. If there are multiple requests in a short time and you don’t
  have a strong connection, all those requests could consume the available bandwidth,
  resulting in an interruption.
• If you get a pop-up telling you to download Rosetta on your mac: If you need to install Rosetta on Mac

How can I view Respondus LockDown Browser quiz feedback? 

Students who go through the Grades menu in Canvas will not be able to see feedback. If you try, you will see a 403 Forbidden error message. You must go into LockDown Browser to see feedback. 

There are two methods for students to see Respondus LockDown Browser quiz feedback:

Method One:

1. Go to the quiz in Canvas, and click on the quiz title to launch LockDown Browser.
2. You will see To visit attempt history click here. Select here to view your attempt history.
3. Select the relevant attempt. Feedback will display at the bottom of the page. 

Method Two: 

If your instructor removes the Respondus LockDown Browser requirement after all exam submissions have occured, then you will be able to view feedback in the Grades area of Canvas. However, instructors may not opt to do this, so please rely on Method One to see feedback. 

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 Have Questions? Contact the SPC Technical Support Center at [e-mail] or call 727-341-HELP (727-341-4357) (Mon.- Sat. 8:00 a.m. - 10:00 p.m., Sun 12:00 p.m. - 10:00 p.m. Eastern). Chat: Live Chat with Support