Frequently Asked Questions about Respondus LockDown Browser and Respondus Monitor

Devices and Browsers	Respondus Cost	Dual Enrolled student
Encounter a problem	Privacy and Security	SPC Technical Support Center

• What is Respondus LockDown Browser and/or Respondus Monitor (Canvas)
• On Campus Testing with Respondus LockDown Browser/Respondus Monitor
• What devices/browsers can be used to take assessments?  

  • You can not use a Chromebook or iPad if your quiz is through Pearson - MyLab, MyMathLab, or ALEKS. You will have to use a computer with Windows or MAC OS.

• You also need to know this information:

  Chromebook offers an extension for Chrome. In addition to the extension, you will also need to enable pop-up windows for Canvas. Chromebooks by default have a security setting that        prevents downloading other browsers.
  Read about how to do this with Canvas
  
  If you have a Chromebook managed by a high-school or third party, you may not be able to install the extension or change your pop-up settings.

• How much does it cost me, as a student, to use Respondus LockDown Browser?
  • It's FREE if used with an SPC Quiz, or MyLab, or ALEKS. 
• If I am a Dual Enrolled student through Pinellas County Schools, what information do I need to know to test in LockDown Browser?
• How do I download Respondus LockDown Browser to take an assessment?
• Can I call Respondus LockDown Browser for help?
  • No, they do not have a phone number. You can put in a Technical Ticket with them - click here to do so.
• What about privacy and security?
• What other resources are available?
  • Respondus LockDown Browser
  • Respondus Monitor?

NOTE: The questions featured on this page will undergo periodic updates based on the analysis of site usage data.

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 Have Questions? Contact the SPC Technical Support Center at [e-mail] or call 727-341-HELP (727-341-4357) (Mon.- Sat. 8:00 a.m. - 10:00 p.m., Sun 12:00 p.m. - 10:00 p.m. Eastern). Chat: Live Chat with Support