Josef Martinez-Ortiz

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  • Passwords

    SPC takes security very seriously. All accounts are secured with Microsoft’s Multifactor Authentication. In order to reset your password you must have your MFA setup. To Setup Your MFA, please comp...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • Time Management Activities

    Time management is an essential skill for being successful both inside and outside of the classroom. Many students juggle coursework, jobs, and families throughout the semester. Sometimes, it can f...

  • What is Respondus LockDown Browser/Respondus Monitor? Quick Start Guide for Students in Canvas

    Respondus LockDown Browser is a locked browser for use with quizzes in Canvas. It prevents you from printing, copying, going to another URL, or accessing other applications during an assessment. If...

  • Is Online Learning Right for Me?

    Some students are at home in the online community of peers and instructors; others prefer a traditional classroom. Which are you? Online courses reduce scheduling conflicts for students with fami...

  • Canvas Student Tips and Tricks

    Canvas Tips and Tricks Welcome to the Canvas Learning Management System at St. Petersburg College! Whether you’re new to Canvas or familiar with Canvas but adjusting to how we use it here at SPC, ...